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elainem530

Elaine M.

Contributor Level

Total Points
161

2 Reviews by Elaine

6/13/21

This company is a total scam and has robbed me of my refund. I had booked 3 tickets to Germany last year as a gift to my family during Covid. I specifically paid for insurance through AIG with the chance that we would have to cancel our trip due to travel restrictions. I canceled the trip on 9/8/2020 because my work told me I was no longer allowed to travel a certain distance due to Covid-19. The trip was booked for 9/18/2020-10/4/2020. I have contacted AIG nearly weekly since canceling the trip. Each time I speak to a representative they tell me a check is being mailed. 9 months later and no check. They have scammed me and cheated me out of my money. I would never recommend them to anyone. They deserve less than 1 star.

Tip for consumers:
Do not use AIG as your travel insurance.

3.7K Views
6/13/21

Ovago is a scam of a company! I had booked 3 flights to Germany for my family as a gift during Covid. I knew that it would be a risk to take a trip thus I booked through Ovago because they specifically said refunds would be made for cancellations. The flights were booked from 9/18/2020-10/4/2020 and the trip was canceled on 9/8/2020. We had all the correct paper work to file a claim to recieve our refund due to international travel restrictions as well as work restrictions due to Covid-19. The company acknowledged our claims and told me I would receive credit to my credit card account. I have yet to receive this credit even though the company has been contacted almost weekly since cancellation requesting this refund. They continue to tell us our refund is on its way. They have stolen from me, taken my money and ran. This is robbery and I would never suggest anyone booking through this horrendous company again. I am still waiting on my refund after 9 months. They deserve less than 1 stars.

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