We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Elaine M.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Travel

Member since January 2020

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    19

Review Distribution

1 Review by Elaine

1/30/20
I quickly pre-paid and booked a room for a friend. I mistakenly entered the wrong check-out date. I called back immediately and they said "they would contact the hotel and get back to me within 24 hours and if we get disconnected, can they call me back". I got the same scripted response every time I called for 3 days in a row. Each time they said they couldn't get through to the hotel. Then I decided to try the hotel. I got through right away - no surprise. They said that I must deal with hotels.com - great. So, I called a final time and spoke to a "manager". They told me to call the hotel and to ask the general manager not to charge hotels.com for the extra night. How is that going to work? I couldn't even get ahold of the general manager at the hotel. I can't believe that I paid for 4 nights and the 5th night for an empty room. Thanks a lot hotels dot com for nothing! Scripted answers and phoney managers do you think I'm stupid? So unprofessional... It makes me sick.

Elaine Has Earned 1 Vote

Elaine M.'s review of Hotels.com earned a Very Helpful vote

Elaine hasn’t received any thanks yous.

Elaine doesn’t have any fans yet.

Elaine isn’t following anybody yet.

Similar Reviewers on Sitejabber

jelenam8
3/30/20

I booked 6 nights in a 5 * hotel in Dubai via this site, and paid everything in advance....

williamd1410
3/30/20

I was charged $300+ in spite of having called the hotel in question and cancelled the reservation...