I quickly pre-paid and booked a room for a friend. I mistakenly entered the wrong check-out date. I called back immediately and they said "they would contact the hotel and get back to me within 24 hours and if we get disconnected, can they call me back". I got the same scripted response every time I called for 3 days in a row. Each time they said they couldn't get through to the hotel. Then I decided to try the hotel. I got through right away - no surprise. They said that I must deal with hotels.com - great. So, I called a final time and spoke to a "manager". They told me to call the hotel and to ask the general manager not to charge hotels.com for the extra night. How is that going to work? I couldn't even get ahold of the general manager at the hotel. I can't believe that I paid for 4 nights and the 5th night for an empty room. Thanks a lot hotels dot com for nothing! Scripted answers and phoney managers do you think I'm stupid? So unprofessional... It makes me sick.