Elaine M.

I have had 2 lines with Metro PCS for 5 months, and for the past 4 months, I have had nothing but issues trying to pay my bill. I clicked on the link in the reminder text, tried to pay online and through their app and I get a message that the card is invalid. The first time this happened I had JUST paid other bills through other online bill pays and thought perhaps I had miscalculated my money. Nope. Balance is exactly where it should be. So I go into a store, where you have to pay an additional fee to be able to pay a bill in person and their in-store systems take the card payment, no problem. The associates in store were kind enough to call customer service and have them refund the $3 fee and 'open a ticket' to investigate the issue. Month 2, same issue. Go into to store and after explaining the issue AGAIN, I was informed that the company knew of the issue and were trying to fix it, that I was not the only one experiencing the issue. Month 3, SAME ISSUE. Go to store, pay bill along with fee, call customer service and FORCE them to refund this month's and LAST month's inconvenience fee (they argued against refunding the previous month's because I opted NOT to call since I was told the company knew about the issue and were working on it. I made the terrible mistake of cutting them some slack and giving them the benefit of the doubt.)
Month 4... SAME ISSUE AGAIN. ONCE AGAIN have to argue with 'customer service' that it in fact NOT the card or the bank, as I have made a gas purchase and paid 2 bills online already with no issues. I was told the only option was to open a ticket and wait 72 hours for it to resolve. I was also informed that they see a previous ticket had been marked as resolved. OBVIOUSLY NOT, as I have had to waste 45 minutes of my day on the phone REPEATEDLY telling you that the issue is STILL not the card or the bank and that if I walk into a store there won't be an issue other than me having to waste MORE time calling 'customer service' to get a $3 fee refunded because YOUR online systems are fouled up.

Bottom line: if you enjoy the feeling of constantly banging your head against a wall and wasting your time, by all means go with MetroPCS. I however will be switching to another provider that can get their acts together from day one.