I was hounded by LISA to upgrade... telling me how great my work was etc. Then i was offered premium free for a month. I am a member of other sites. I decided to give it a go. I put in the code but had selected pro by mistake, the code did not let me know it was not working. I was charged $487 canadian. I let them know as soon as i saw the charge on my card. 1st they completely ignored me, Then said they can not refund me. Then LISA said she can not refund me technically? I am proceeding with a dispute on my American express card but am totally disgusted with this company and it's refund policies. I will follow up. BE CAREFUL.