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If I could give a lower rating, I would. I just got out of a customer support message with Teen Safe (LaShondra). I realize that we now have to wait 24 hours to download the latest data. I just tried to download and was not prompted for the Apple ID password - it just went right to attempting to download. I was told there was no back up, but I did a back up last night. I logged back in to try again and was prompted that I cannot get a download for another 24 hours. I contacted customer service and was given instructions on how to do a back up, how to set up the 2-factor authentication (things I already know). The programmers must be overwhelmed or complete idiots. It is not worth the money or the frustration - don't do it!
Elaine F.'s review of TeenSafe earned 3 Very Helpful votes
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Elaine,
We are very sorry that you were frustrated. The set-up process can be more complicated if there is a lot of data, apps, etc. The services we offer are technologically very difficult. However, we do have millions of successful transactions and 1000s of parents using TeenSafe Monitor and TeenSafe Control.
Please send me an email ruth.doeing@teensafe.com if you would like to try again. Again, sorry your onboarding was unsuccessful.