Elaine A.

Had a gown made to measure by Emma Gown, terrible sizing, way too big and tried to return the product and exchange for a smaller size and this was my response...
Hi there,
Thanks for your response.
You can have an exchange.
While, as it has to be returned to China, it will take long time for delivery and cost you much on postage.
Also, there is a high risk of loss and damage of the parcel. As all our dresses are hand made after order, which means the dress is custom made for you. It can not be resold.
If you need, we will make another for you with 30% off, and you can keep the dress that you received. It would be ok?

Thanks & Best Regards.
Emma
www.emmagown.com

This dress was for my sons wedding and has cost me another $200 for alterations in Australia.