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E L.

Contributor Level

Total Points
82

1 Review by E

  • SelectBlinds

7/30/20

I purchased the blackout blinds 1 year ago for a large window in our house.
The quality on arrival was slightly questionable due to the large seam in the middle of the blinds not being entirely joined properly, allowing light holes to spill through. Pictures of this attached. (the dots)

This by itself bothered me, but being reasonable decided not to push for a return immediately after receiving. I was prepared to live with it.
This was maybe my biggest mistake.

During the course of the next 10 months the blinds literally starting falling apart at the seams.
Large tears were forming, fraying on the edges, as well as the blinds peeling apart.

I contacted customer service around the 11th month of having them, with a very clear cut email outlining the issues, with photo evidence.

I was more or less told that they dont see these as quality issues and accused our family of doing something to the blinds.

The accusation is ludicrous and offensive.
The blinds were professionally installed and were treated with care.

Needless to say the original problem with the seam being joined should have instantly warranted a return or replacement under warranty, but none the less, they outright rejected any repair or responsibility.

My case was escalated all the way to the top of management, and all efforts to get this company to view as a quality issue to be repaired under their very own warranty policy was rejected.

Please beware when dealing with this company. They will not stand by the product, and the warranty they put on the site when selling blinds they will not honor based on the simple accusation of 'you must have done something to our product'

Spend the extra few bucks, and go to another company that looks after customers and honors warranties.

Never again.

E Has Earned 2 Votes

E L.'s review of SelectBlinds earned 2 Very Helpful votes

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