Published review 11/23/20
I spent more than 3 hours on the phone with Verizon customer service with no resolution. I m replacing Iphone 12 with 12 pro. I was provided with the link to pay for the order that I placed over the phone and the link failed to bring me to the payment option. I was getting a run around for 3 hours trying to fix this issue and trying to make a payment. At some point Supervisor Andrew got involved but did not help me as he dropped my call, never called me back. The last representative that I spoke to was not helpful and when I asked for her ID number, she first said she didn't have one but then she said she had 2 ID numbers and was asking me what letter it starts with. Then she said she would transfer me to another supervisor but disconnected my call. Extremely unprofessional customer service in all departments. I still did not resolve my issue and would like to know if Verizon will reimburse me for the rime I spent on the phone with them with no resolution. If one of the upper management team from Verizon is interested in my complaint, please listen to the recorded call. I started the call around 4:30 pm on 11/22/20, after 33 minutes of holding for a representative my call was disconnected. I then got a call back from Bridget around 5:20 pm and was on the phone till 8:15 pm when a representative with ID number Sanbr7x disconnected my call after promising to connect me to speak to her supervisor.