E K.

I bought my wedding dress there, which is lovely, but I am not happy with one aspect of their service: refund! When I was looking at their site, I asked the sales rep, Kim, about alterations to the dress. Kim said they didn't offer alterations, so I said I would only THINK about buying the dress because I really needed alteration. However, when I continued to surf the site, I saw that they have a page saying they offer alterations, so I went back and asked Kim about the alteration page. Kim quickly said she was mistaken before and that they did offer alterations. With this happy news, I bought the hem alteration in addition to the dress. However, the day after I made my purchase, Kim e-mailed me to say the seamstress was leaving the company, so they do not offer alterations after all. She offered me a refund or a veil. I told her I already have the veil, so I asked for a refund, which she said would come in 14-16 days. After 16 days, I e-mailed, and Kim said it would take till the end of the month (i. E. 30 days) for the refund to go through because they had a new accounting system. At the end of the month, I did not get my refund. I e-mailed and e-mailed, but the company no longer responds to me. It is my belief that the company (or the company rep) purposely misled me into purchasing a service they do not offer (because that was what made me to decide to buy the dress) and then made me wait over 30 days for a refund that was never going to come (so that disputes through Paypal becomes extremely difficult). The rep was all nice and reassuring before the 30 days, but, right after that, the company completely ignores me. The company still has the alteration page up (Why would they if they no longer offer the service?), and they have not responded to my complaints through Paypal or the Better Business Bureau. If you go to the BBB website, you will see that the company has a rating of F:

http://www.bbb.org/dayton/business-reviews/bridal-shops/international-bridal-in-centerville-oh-*******

So far, there are 46 complaints, 8 having to do with delivery and 38 having to do with their product/service. I think that company has no business ethics. You can make purchases easily, but heaven help you if there is an issue with what you've purchased.