I've ordered many things from Sephora they always came fairly quickly and in great condition. Until I decided to purchase a Clarisonic from them. The item came in HORRIBLE condition it was USED the box was DIRTY. I sent them an email regarding their situation and their only response was, of course, me wasting my time to go return the item in store or mail it to them. You order online for convenience not to deal with all this hassle and bs.