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I've been buying things from Newegg since 2006 without any major complaints, but within the past couple years their shipping times have became horrendous. I'm writing this the day after Christmas (which is understandable for there to be shipping delays and is exempt from my criticism).
I decided to enroll in the Newegg Premier program thinking that would solve my issues - but even with rush processing and overnight shipping (you have to pay for anything but their cheap-o option even with Premier) I'm getting things slower than the free shipping options (not Prime) from Amazon. It's kind of embarrassing.
After my Premier program runs out I'm not going to renew and I'll stick to Amazon. Shame really, they used to be the best place for PC parts and now I cry when the part I need/want on PCPartPicker is only available on Newegg.
I will say that their customer support is fantastic however. I've had to contact them for a part that got lost/stolen in the mail and a couple times for price matching parts and every time things were solved flawlessly, so A+ for that.
Tip for consumers:
You very may well die of old age before things get to you.
Products used:
Probably well over $20K in various PC parts and related tech since 2006.
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Hello EJ,
I'm so sorry to hear about your experience. Please send us a private message with your sales order information and we will look into this further.
Thank you,
Derek [Newegg Support]