Einar A.’s Reviews of FootballTicketNet & more

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FootballTicketNet

Sports Tickets

“Never stops to amaze me”

10/29/18

• Updated review

So lets repap:
You lost the tickets the day before game day and insisted it was my fault
I inform you of your mistake and ask for you to secure new tickets
You refuse to secure new tickets and continue to insist that it is my fault
At close to midnight, you then realise it was your fault but you have no backup of equivalent tickets (which you try to hide)
I inform you that the tickets you then have sent me is of another category than those I bought.
You again insist that I am wrong and that you are right.
After the game and coming home, I continue to insist that the tickets you sold me was not in the same category as I bought.
After a few days of constantly complaining you finally admit that it is not in the same category and that I will be reimbursed
You inform me that it may take 21 working days before I get credited (the equivalent to 30 calendar days). Are you seriously going to write here that that is the equivalent to a few days?

However - according to yourself - you have done nothing wrong and always provide excellent service and never ever make any mistakes. That is the definition of what I call borderline fraud, arrogant and consumer hostile company.
And your answer and tone to this review and tone further emphasises that fact.

Comments (1)
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Helpful (3)

Thank you

Clovis D. – FootballTicketNet Rep Over a year old

Dear Einar,

We do all we can to make things right when something goes wrong, whether the fault is ours or not—but we have consistently acknowledged the mistake with your order.

When we saw the delivery failure, we called you, called Royal Mail, and called your hotel to resolve the problem.

We did not blame you for the delivery problem when we called. We did suggest, in one of the calls we made to update you about and to help resolve the delivery problem, that the reason for the problem could be because part of the street address was not provided. We did this to inform you of the situation using the knowledge we had at the time, not to blame you.

We bought and delivered free replacement tickets the day before the match. We refunded you for the difference in price between the category you ordered and the category you received.

We did not hide the fact that these were not in the same seating category but did tell you by phone and by email that we must check which seating category you received and what the price for that category was compared to the category you actually purchased, so that we could refund you the proper amount.

We wrote you a few times that once the refund is issued it is with your bank and it is up to them when it would be available to you and we can see it took less than 10 days to reach you.

These are not the actions of a company that only does the minimum and doesn’t acknowledge mistakes.

Best Regards,
Lara
Customer Service Department
Football Ticket Net

“The worst company I have ever encountered”

10/24/18

• Previous review

The level of standard that they uphold is just above being a complete fraud.
If you are so lucky that you ever get your tickets be sure that they will not be what you paid for. And good luck getting your money back! If you do, then be prepared that they keep them for 30 days before they pay you back!
They have a whole team just trying to keep the rumour of them at minimum level. (All of them named Lara...)

Clovis D. – FootballTicketNet Rep Over a year old

Dear Einar,

Thank you for taking the time to leave this review, though I am sorry that you and your son had such a stressful experience.

Since we were tracking the delivery several times a day, we informed you of the problem immediately. In addition to calling you and informing you that you may need to pick up the package from the local PDO, we also called your hotel and Royal Mail ourselves to find a solution for you.

We regret that you feel our calls were ever intended to be anything other than to keep you updated and informed.

On the same day we discovered the delivery failure, we also confirmed that the reason for it was a mistake that the seller made in writing the postal code. We confirmed that our initial guess for the reason the package was refused was incorrect and we confirmed that we would find a solution for you and ensure that you would be able to take your son to the match.

We provided replacement tickets in time (at cost to ourselves only) and, since the replacement tickets were in a lower category than the category that you ordered, we issued a prompt reimbursement for the difference between the categories—and for the second order you made that day as a backup. This was done despite our policy expressly stating that all sales are final upon purchase.

We did notify you that it could take a few days for the refunded amounts to be available in your account, due to your bank’s policies, but we never said 30 days.

We can't see this prompt reaction with delivery of replacement tickets and refunds as a "fraud" or "zero sense of service and responsibility" but exactly the opposite. Due so, we truly expect you to revise your review and to make it right according to the facts.

Finally, yes, it is true that I (Lara) answer a lot of online reviews, as many companies do, though sometimes other people will answer reviews, leaving their own names.

Best Regards,
Lara
Customer Service Department
Football Ticket Net