What a disaster. We decided to gift my son a portrait of his beloved German Shepherd for his birthday. The first artist botched the job terribly. Each revision was worse than the last. So badly they had to assign a new artist and start from scratch. This one was much better and after a few revisions produced an acceptable portrait. However, upon receiving the portrait, there is a blue ink pen line right through the top of the canvas where they were going to crop it. They are now not responding to email after promising and not sending a shipping label to return for repair.
Aside from this issue- artists should be able to produce a realistic rendition of a pet without having to be told that a German Shepherd muzzle isn't square or that a shadow should be removed from an eye. I honestly don't know how people are getting good artwork from this company. We are extremely disappointed. Photo attached- look at that weird muzzle. Absolute rubbish.