I have been getting a box for my dog for close to five years and up until recently have been very happy and my dog would get so excited about the arrival of her box. However they have changed the way that people can contact them. You used to be able to get a live person when you called but now you either have to send a text, chat on facebook or leave a message for them to call you back. I have tried several times to contact them but to no avail. I have since cancelled my subscription with them by cancelling my card so that they can no longer take any more money from my account. I would NOT recommend this company to anyone.