E H.

I first ordered a cashmere cardigan online from their web site, because the same sweater was sold out on Amazon. I thought, great, I'll just order straight from the manufacturer!

Huge mistake!

One week after placing the first order, it has not been shipped. So called the e-commerce manager. Was promised to look into it. Takes them forever to do any follow-up! I was told they couldn't find the sweater in their warehouse, but they told me they have the same one in another color. So I asked her to place another order for me in the different color.

Another week went by, no shipment, no email telling me what's going on. I had to call them again. Was promised to look into it again. Of course, they never replied to my email and they never called me back. Then I called again and was told they don't have the sweater in the color that they promised me.

The e-commerce manager told me that the corporate head office has no control over the warehouse inventory.

Worst if you order on their web site with a foreign credit card! You'll lose a lot of unnecessary money from the different exchange rates from the refund!

So now I'm down $30 from the exchange rate differences, and no sweater.

Stay away from this web site, people! The left hand doesn't know what the right hand is doing!