e h.

I will no longer be using this company. I had sent a sympathy arrangement and paid the highest price for the chosen arrangement because to lose a loved one is devastated. When the person who received the arrangement sent me a picture to thank me, I was appalled by the arrangement. It had the same flower types; however, the arrangement was so sparse! I immediately went to the FTD customer service online because their phone number doesn't work, and had a long conversation about the discrepancy. The customer service representative said she would have the florist resend the arrangement (I even have screenshots of our conversation). Then days go by, I check back with the recipient, to find out that they NEVER resend the arrangement! What you actually receive is different from the picture of their website! This company is dishonest and misrepresenting the product. The flowers were for someone who is grieving - FTD should be the very shame of their unethical practice.

I have order Colour Pop twice so far. First order was perfect; the second order, they sent a broken lip stix. I emailed the customer service; I get a standard email stating that someone will get back to me within 48 hours. It's been more like 100 hours and no response. I even sent a reminder, but no one has replied. I understand it's a $5 product, but this is what they represent, they ought to take care of paying customer and have an ownership of their product! It is easy to just ignore the customer for small amount of sales; however, what they don't realize is that they are losing life time customers. I will no longer be using this brand nor recommend to anyone. The way they handle the defected products is unacceptable and really shows the company's culture. Very disappointed with the way they handle the customer service.