Where do I start? First, more times than not. The driver is always across the street or down the road. Everywhere but where Im waiting. It's not my service I live in a big city near main criss streets second I've never used luxury service through lyft but yet get charged or somehow charged it. I find as many miscellaneous charges as real charges. Mainly though you can never reach a real person. I've sent many emails only to get ignored. So if I had it to do over I would never ever use lyft again. Whoever these people are. They are crooks. I'm not even sure it's anything more than computerized. Like I said no one has proven different. #stayaway$