Called to inquire about a specific product, they needed me to send them more information to search their inventory, asked me to email sample specs. Their internal email controls do not allow you to email a client service rep directly, you have to send an email and wait for their server to forward to the contact and then wait a few days for a response. Almost a week later I receive a response basically saying "can't find anything that matches what you want, when you have a better idea, call us back and we'll see if we can help". Geez... well that was a waste of all our times. Never again.