This company only allows exchanges and not returns because they know their products are poor quality and no one would want to purchase anything else from them after trying one item.
They also don't let you return anything that was on sale, yet all of their products have some type of sale or discount applied... another way to prevent giving refunds.
I ordered the premium 3 way clincher and it was a piece of garbage! Poorly made, the band across the top and bottom had no stretch but the entire middle part was stretchy which makes no sense. And when I tried it on for the very first time, a piece of plastic boning popped out through the top seam! And this was definitely due to quality and not because it was too small... I am an athlete with a pretty small waist already and just wanted this for extra cinching.
Everything about this item is cheap! Even the material is thin. Others I've purchased from other companies were way better than this but I couldn't remember where I ordered those from. And now it looks like it's gonna be tough to get a refund for ordering bad quality, poorly constructed stuff because of their terrible return policy. Will have to alert BBB cuz it doesn't even seem legal to not allow refunds.