Both Joyce and Mark were a pleasure to work with. They made the ordering process extremely simple and answered all my questions, they were easy to reach and were very responsive to my needs. There is one thing I know for sure, we need more companies like replacemycushions.com to make this world a better place. My order shipped faster than anticipated and they never billed my credit card until the cushions actually shipped. Kudos to replacemycushions.com!