Edward S.

I ordered a large, beautiful framed print to celebrate a graduation. It arrived on my doorstep as though Fedex launched it there from the truck (or the back of the plane). Needless to day, the frame was snapped and split. I was terribly disappointed, picturing a hassle, repackaging, more shipping fees, and a longer wait, not to mention rolling the dice again with Fedex. Instead, Allposters was empathetic and bent on making it better from the start. They are issuing a replacement. To me, that is service where the customer comes first, and it is much too rare. Fedex aside, I will definitely buy from Allposters again and be proud to do so.