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Eduardo D.

Contributor Level

Total Points
81

1 Review by Eduardo

  • NetSpend

7/13/19

Never buy a Netspend prepaid card, they market them under various labels so check online before buying any prepaid.
I left a complaint with this company that details it but basically they lock your money if they cant verify your addres, well ok thats fine. But the amount of BS you have to go through to get unlocked is incredible. At one point the rep on the phone even admitted "yeah that proves you moved their" but still they wouldnt unlock the account. I dont know what they are doing with my money but never buy a netspend prepaid card.

Tip for consumers:
Just dont, avoid it. The customer service literally doesnt care about you and Ive never called into a palce where you could hear that attitude so clearly within the first few spoken words.

Products used:
Paypal Prepaid Netspend Card

Service
Value
Quality
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Jose B. – NetSpend Rep

Hello Eduardo,

We are sorry to hear that you are having difficulty activating your card. We would like to speak with you directly about this issue. Please send an email to us at social@netspend.com with your contact information so that we can reach out to you directly.

Thank you,
Netspend

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