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LA Fitness International

LA Fitness International


I have been a patron of LA Fitness (Brampton Ontaro) since it's opening many years ago. I was initially a member at "Bodyworks" Brampton which was taken-over by La fitness. My wife and myself both have memberships.

I've always heard members complain of the service at La Fitness. The complaints I've heard include: The company not honoring suspension notice, not honoring cancellation notice, account payment issues, bad customer service. We came and went without any major issues of our own. This all changed today.

Today Monday April 9th 2018, about 1030am, I went to La Fitness at Brampton / Airport for a workout. This would have been my third work on a comeback attempt, having been out of the gym for several months ( my account was being paid during these abscent months).

I was scanned in my the person at the desk "Mo" and walked in. I was called back by Mo, telling my that there was no telephone # on file and my info needed to be undated. I told him on my way out I'll get that done. He reply that I could not go in because because I had an NSF payment of $28 and could not go in to work out.

I told Mo that was not possible and I'll deal with it on my way out. He insisted that I return to the counter, telling me openly that my bill wasn't paid and I could not work out. I returned to the counter. I informed Mo that there must be some mistake because, I'm absolutely sure my payment account can handle a $28 payment. His manager who come over the the front counter informed my that my payment for Sunday April 8th 2018 was declined. I signed into my banking app and pointed out to them that there was no transactions recorded for April 8th. I told them I didn't have much time and they would have to wait until the bank posted Sunday's transactions to provide any information.

I then left the counter to proceed to my workout, "Mo" called me yelling 'pay our bills, you can't go in or he'll have to call the cops'. I told him to do what you have to and continues to the excerise bikes'.

A few minutes later, a gentleman who introduced himself as a VP, came to the bikes and ask me to see him after my workout to rectify my issue. I rode for 5 more, however was in no mode to workout. I left the gym and went directly to a nearby branch. I spoke to a bank official who printed out my statements Going back 8 months. There's was no NFS for LAF over that period. There was also no transactions yet processed for Sunday April 8th. I was also told by the bank that there must be something wrong on LAF's end because there was more that enough to cover $28.

I also took to printed statements back to LAF to show, no transactions was posted for $28. Spoke to the VP, he insisted that LAF had a very good systems and they don't make this types of mistakes. I told him making the mistake was not the issues. I told him, I felt insulted and humiliated by his customer service agent discussing personal information in public. Due to my history with LA Fitness, the simply thing to do was allow me to finish my workout and direct me to see an agent to privately discuss the issues. I told him, I didn't need to felt harassed about a $28 payment, he told me I was not being harassed, his agent Mo was only doing what he was trained to do...




WARNING: Beware of this company.

Check, double check, confirm and have proof of the itinerary that youre before hitting that confirmation/submit button. You may be very surprise to find the dates and/or destination you requested different to accommodate the low travel price.

A few days ago, I spent several hours online surfing for a reasonable flight rate from Toronto to attend my nephews wedding in Miami on Dec 30th. After checking several different travel companies and different airlines, I discovered that the rate of $445 = taxoffered by Cheapoair was the most reasonable.

I decided to confirm an itinerary with Cheapoair. I bought tickets for my wife and myself travelling from Toronto on Dec30th returning Jan 2nd. Having spent all night surfing, I went to bed very relieved after hitting the submit button. I woke up to a nightmare with Cheapoair.

While checking my travel documents the next day I found that I was connecting in Miami to Pensacola Florida on Dec30th, with the same connecting flight on my return. I immediately called CheapoAir customer service to recify the mistake. I was connected to a very rude customer service rep who insisted it was my mistake and there was nothing he could do to help. He informed me that my money was with the airline and they were the only ones that could assist me.

I called the airline Westjet only to be told there was nothing they could do, since I booked with a travel agency. After several subsequent calls to Cheapoair, I was transfer to a cancellation rep, [who was equally as rude] she informed me that my only resolve was to cancel my present booking at cost of $100 and re-book to Miami for a cost of $1100.00 each ticket. I informed her that doesnt make any sense, I already have seats to Miami. I only need to cancel the 2nd leg of my flight. She informed me that it doesnt work that way.

Not going to my nephews wedding is not an option. This kid has been very near and dear to my heart since his birth. My only option is to travel to Pensacola rent a car, take the 10hour drive back to Miami and do it again on my return. Im a disable man, my wife is not in the best of health,. Thanks for nothing Cheapoair

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