This company pretends it is associated with the passport office hence their name "PassportUSA". It is easy to be confused since when searching for information their site pops up first before the REAL site ("travel.state.gov"). I wasted two weeks while waiting for my renewal passport only to find out that I did not actually submit any payment to the state department. DON"T BE FOOLED by this scamming company. All the information needed to renew a passport is found for FREE at travel.state.gov. Lesson learned.