Ed P.

JEM optical has good prices and prompt deliveries. They get the minimum 1-star for that. That's the extent of my positive comments. I have purchased from them at least 12 times over several years.

Don't expect help. They seem to resent it if you don't know all the terminology and direct you back to the website "if you want the website price". Implication is, it will cost more to ask more questions. It took me a long time to learn how to use their website. Its complex if you don't know eyeglasses terms and its easy to make a mistake. Even after 12 orders, I still need about 2 hours to place an order.

But, their most recent rudeness ended me as their customer. Not by my choice but by theirs. I got an email saying they were having a "FLASH" sale. So, promptly, I spent over an hour preparing an order. But I couldn't find the discount code to get the sale price. Well, I decided I would meet the FLASH deadline and put the order in anyway. I'd ask for the discount in the comments.

At one point I got a message saying the sale had expired.

But, then I got an email back saying the my order was cancelled and that I should do a better job of reading their sale ad. I looked more carefully, went over my order, and decided to reply to the email. I suggested they were not a 'bait-and-switch' company and please apply the advertised discount to my order.

Well, just like the Seinfeld Soup Nazi episode, I was expelled. The manager said my order is cancelled and don't make any more orders because they don't want to do business with me any more.

I was in disbelief! How could they stay in business like this? Eventually, I DID figure out that I had made an error. 5 screens down on the original email, I found a note that this sale is not now, its TOMORROW. OH! Well, I decided to put my order in during the sale tomorrow...

You probably guessed, no luck, I got a reply saying my order is cancelled.

Its a month later now and I logged in to look at their Christmas sale. Seems like a good deal, 40% off! ( btw, they continue to send me at least 3 ads a week!)

So I began to think about placing an order. I decided to look at my purchase history. Guess what? Its ALL GONE! All my purchase records have been erased!

I decided its not worth my time to try and get back into this guy's good graces. He's the Soup Nazi of internet eyeglasses!

Seinfeld-Soup Nazi clip: https://www.youtube.com/watch?v=7WRxEY8o3kc