Edmund L.

Updated 2 minutes ago
I wish I had read the reviews before…
I wish I had read the reviews before purchasing!
Similar complaints as many other customers.
Glasses or has taken nearly 8 weeks to processs.
History below.
After 2 weeks from initial order told glasses out of stock.
6weeks later order is starting to be processed. Informed company that due to time frame please cancel order.
Request ignored and a free cleaning kit offered as compensation. Sent more emails saying do not send glasses.
Glasses arrive and import duty of £60 required.
Company refuse refund. Sending on terms and conditions not already made clear.
Under their terms to cancel order after deductions I would receive around £60 refund. A LOSS OF OVER £300 pounds to myself.
Their terms and conditions not in line with UK Consumer law and company ethics not in line with what is expected from a UK reputable retailer.
Left with no choice but to pay import duty of £60.
Making the cost 20% more than intended price to pay.
All in all very aggressive emails from their customer service dept.
Conclusion
Do not order from this company.
Glasses end up more expensive than same spec available in UKand a shorter process time than 8 weeks.
Smoke and mirror tactics from glasses that are actually in stock, delivery times and import levy due.
I not one normally to write reviews but after reading other customer negative reviews my story the same.
Zero stars would be a better summary of this company.

Even on this website at the bottom of the reviews coolframes state
Hassle free returns
100%customer satisfaction.
If that was the case full refunds are due to myself and other customers.

Also 90% of customer complaints in the2 hours or less category have not been defended by cool frames.
90% fully justified complaints that cool frames have no defence or refunded must be the conclusion.