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Ed M.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology

Member since January 2021

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Review Distribution

1 Review by Ed

1/15/21

Where should I begin... I will begin with this company is an absolute fraud and scam artists. I paid on November 15th, 2020... they finally sent me a code on December 7,2020 which DID NOT WORK! It takes them weeks to even get an email reply and that is when you are constantly emailing them about your order status. DO NOT listen to the 5 star reviews on here as you will see they mostly all have only 1 review and that is for this company which they fraudulently post either themselves or have a 3rd party company pay for it. You do NOT get your access code within 24 hours or even some posts say 5 minutes! You have to beg them for the code and when they say "its unlocked, no code needed" I was perplexed. Its a scam and this is warning to everyone not to EVER use them. Like others if I could give 0 stars I would.

Tip for consumers:
DO NOT USE THIS COMPANY. COMPLETE SCAM

Service
Value
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Returns
cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Ed, we have found your order with the information you had provided. You had ordered our T-Mobile Device Unlock App unlock service for a Samsung Galaxy S10 T-Mobile USA.

To be honest, we don't know where to start as everything you've accused about us is not true and grossly incorrect. We will debunk each one chronologically to showcase to everyone reading that there was absolutely nothing fraudulent. This is a simple case of a successfully completed order and customer not understanding what they had purchased.

You had ordered our T-Mobile Device Unlock App service: https://www.cellunlocker.net/t-mobile-unlock-app/
The advertised avg. Processing time for that service is 5-15 business days.
The order successfully completed just at the end of the timeframe.

Our amazing support team has been responding to you back and forth in a total of 20 emails answering your questions as you asked however the answers we gave are correct but you did not accept them. Your last email to us was just simply rude, you had accused our company of fake reviews and threatened to open a bank dispute when you did not get your way.

Our reviews have been time tested for over 5 years, 4.4/5 stars with over 1,100+ reviews, we are very proud of the feedback because we provide excellent customer support and unlocking services that keep our customers returning us. You're claiming we made up all our reviews which is impossible because sites like SiteJabber have a team that monitors and determines if a review is genuine.

Quote from your review, "'its unlocked, no code needed' I was perplexed. Its a scam..." -Ed Matulik
This is not an unlock code service as your phone does not use a code, we unlock it on the T-Mobile server, once unlocked you can simply insert a different SIM use the shortcut to the unlock app or run the unlock app to complete the unlock since it is now approved for unlocking. That is the service you had purchased. When you have successfully unlocked your phone the unlock app will disappear.

Service page link: https://www.cellunlocker.net/t-mobile-unlock-app/
Here's a screenshot of the T-Mobile Device Unlock App service page specifying what you are about to order: http://shorturl.at/nzTX9

All your claims are now 100% debunked, what you've done is tried to spin a narrative that you didn't get what you purchased and slandered us with grotesque accusations and misinformation to paint us as a scam.

We want to trust that you're an honest person and update your review but just in case you don't we wanted to showcase to everyone reading what actually happened.

We look forward to hearing from you soon at your earliest convenience.

Ronald M.
Sales Manager

Ed Has Earned 3 Votes

Ed M.'s review of CellUnlocker.net earned 3 Very Helpful votes

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