Ed J.'s Profile
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Member since: January 2017
2 Reviews by Ed
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I have bought from them a couple of times and it always is a nice experience. I ever buy thru paypal and pay for an express shipping. I have never had an issue with them, customer service is always attentive.
In my last bought, I wasn't totally satisfied with one of the items I bought (I didn't thought in open a complaint -you get what you paid for... you know-) and i wrote a not very good review (a honest one) about that item.
Customer services contacted me to talk about that review, I explained my unconformity at detail and now they are examining the case in order to get customer satisfied.
I will happily buy from them again.
Tip for consumers: Pay for express shipping
My experience: I bought a smartphone from them. They promised to send it from 5 to 7 days after purchase. 3 weeks after I contacted customer service they told me the item was out of stock and they didn't know when it will be available again.
They offered me a different model to the one I wanted, I refuse. I asked for a refund. They offered me same model in a different color. I asked for a refund. They told me to patiently wait. I accepted the same item in different color. They send nothing in approximately week and a half.
I opened a dispute on paypal, nearly to the end of the dispute I received a phone in a colour that I didn't want with crappy accessories that broke in the second week of use.
I will never buy nothing from them again, neither you should.
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I am satisfied with Gearbest Support. My ordered things received in given time. I will suggest gearbest to my friends.