I bought a YSL puffer bag from their store at The Rocks. I had doubts about the bag so I had it authenticated online. It came back as counterfeit so I took it straight back to the store. I was gladly given a refund by store manager, no fuss (although the other store assistant couldn't believe it and looked hesitant). The same bags were taken off the shelf. Store Manager was apologetic and thankful "for being nice sbout it. There were other customers at the time and I just wanted to get my money back and not make a scene.
A friend of mine purchased a YSL camera bag and hers was authentic. Could be a hit or miss, but I would not risk it ever again.
So 0 star for counterfeit item, but 5 for prompt, no fuss refund! At the end, it was a waste of time and money on authentication.
Dear Edith,
Thank you for taking the time to leave a review.
We are sorry you had a bad experience purchasing from us. Customer service and satisfaction is our highest priority.
Please note that picture based authentication services are not a reliable method to determine the authenticity of an item.
If you wish to discuss the matter further or have any additional questions or concerns, kindly reach out to our customer service team directly and we will be more than happy to assist you.
Kindest,
The Cosette team