Edith C.

It's nightmare and frustrated to get the purchase experience with Mankind.co.uk. I made an order on 31/01/19 and receive email on 4Feb that the goods was dispatched and estimated to be delivered on 22-25 Feb. That's fine as I know I will be in town. However, I was out town when I receive the delivery email and when I back to town on 13 Feb, the courier said the goods was trying to send to me in between 9-12 Feb and on 13 Feb the parcel was return to Mankind as failed to contact me. I contacted and requested to have the goods resend to me instead of refund that moment to the Mankind CS. Used the message function on their web on and off over a month long since 13Feb and they keep saying the parcel is on the way back to their warehouse and they can do nothing at that moment. 1 month passed, there is still no updates from them and I then turn to get a refund and make the refund request on 7 Mar and received the email for refund amount just £31.5 and the total cost of the order is £126 and reminded that I have nothing received. Another messages log to the live chat and the messages box. Firstly talk about the message box, the CS said will check and reply to me in 48hours in standard wording and of course no updates till now. Now, talk about the live chat which I tried 3 times. The CS One of them called "Joe"close my chat session without my confirmation by ending it with a copy and paste of standard replied as below "This does not appear to match the address that we have on system for you fully. I'm sorry, due to this I am unable to discuss this order will you and will need to close this chat. This is down to the data protection law that is currently in place. But don't worry, we can still help you with this if you send us a message in through your online account with us we will be back in touch with you via email to answer any questions you may have.
I'm sorry that I could not be of further assistance to you today and hope this gets resolved for you! Have a wonderful day". I would like to say that the billing address I provided is my current address I have and is being used for last few orders on Mankind.co.uk. I don't really understand why the "not match" means. I just want to get my money back and end this nightmare with Mankind.co.uk. It's not the first time shopping with those under The Hut Group, but this is the most terrible and I am really want to end this up ASAP.
Write here as I am really frustrated and don't know what more can do. If you guys know more ways, please tell me how to end this up