Edie M.

In the 90's it was easier to order via catalog than it is online in 2020! It's truly unbelievable how bad their customer service is, and you can bet the CS people are in India. Not a single person I spoke to was in the USA or Europe. They could do very little to help, and their attitude is the worst! My order finally arrived after two weeks, but it was packaged so sloppy. Everything just flying around in the box. This will be my last YR order. Products have also gone down in quality. They cheapened out to make a buck. Oh, and they charge your card immediately and don't ship for weeks. That irked me too. All the reps had a hard time finding my order in their system, and they have this archaic "customer number" situation. They all claimed that my order had not been processed, but the transaction sure had been! It's a shame what has happened to Yves Rocher. Don't expect help via their Facebook page. They will never PM you back. I forgot something else... their phone wait time is over 30 minutes, and after 10 there will be loud static on the line that will make you want to hang up. I'm sure that's their way of getting people off the line.