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Ed H.

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Experience: Society

Member since August 2020

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1 Review by Ed

8/21/20

They don't care about consumers, they get their money from the people who rip you off, like Frontier Communications a company that will soon be out of business because it is so poorly run at the top, (Corporate Level).

Despite what their sales people might tell you, (Bait & Switch) Frontier Communications does not do TV any more. Their cable TV is from AT&T. So to get you to switch, Frontier Communications slowly takes the TV channels that you have been watching for four years and turns them into "subscription only" channels. To top it off they have removed approximately 25 channels from me and told the stupid people at BBB that they were preview channels. When I objected to what Frontier Communications replied, the BBB did not allow me to respond, even though I tried numerous times, even going directly to the person at the BBB who was supposed to be handling my complaint. The BBB closed my complaint, because I did not respond. I have three emails where I have responded. The BBB just doesn't want to upset Frontier Communications because they might lose the money that they receive from Frontier Communications.

Don't waste you time complaining to the BBB, just note that they are a lot worse than some of the companies who have been taking advantage and ripping off us consumers.

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