I ordered two Korean series from them, at $35 and $15, respectively. The $35 series was unplayable (all 3 discs); the $15 failed on Episode 11 (no English subtitles). So both were defective, and I claimed a full refund. Paypal agreed - BUT ON THE CONDITION THAT RETURN SHIPPING COSTS WOULD HAVE TO BE BORNE BY ME. So, having bought rubbish products I'll still be out of pocket by about $15 (shipping).
Their products are cheap - but for a reason.