I ordered something and it came in smaller than expected. Instead of shipping it back which would have cost a decent amount of money, I worked with the customer service and got a good discount on the correct size. Other than the time difference which caused a slow delay in communication, everything worked out just fine. I have purchased several things from them and it is worth the extra bit of time for the great discount. Be sure to measure yourself and reference their size charts. The sizing is not the same as here in the US.