eden b.

To whomever this may concern:

I called the Lancome customer service line 2 minutes after placing my order because I realized the address was incorrect on my order. I asked the representative to cancel my order. She said Ok, but I need to call back in 30-40 minutes. So I hung up, set a timer for 30 minutes, and called when the timer went off.

When I called, the representative said I should have actually called in exactly 25 minutes, and she can no longer cancel the order.

Obviously, I am shocked and disappointed at the low level of customer service. Not only did a representative give me false information, but the 2 representatives that followed refused to help me because I called 5 minutes later.

I have purchased several products from this supposed prestigious brand, and I have to say that from now on I will never purchase another product from Lancome unless this is made right.

I am disgusted with the level of care given by Lancomes customer service reps.