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Eddy C.

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Experience: Computers & Technology, Shopping

Member since August 2019

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1 Review by Eddy

8/7/19
Compré un teléfono móvil el día 25 de junio y hasta el día de hoy no tengo registro de SUNAT o de SERPOST , y el servicio al cliente de gearbest no me soluciona el problema que vengo desde hace muchos días .
Este es el número de seguimiento el cual no llega :UN001141261MU deverdad estoy muy descontento por qué ya lo pague y según su envío era de 14 a 20 días .y en su política de devoluciones dice que si no llega a los 30 días debería haber rembolso cosa que no aparece
lilyl19
Lily L. – Gearbest Rep
Dear Eddy ,

We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Please note that the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other extenuating circumstances.
The shipping time frame is valid regardless of the tracking site updates and availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ : http://www.gearbest.com/about/faq.html
We will deal with your issue in ticket XT190****00153.
Please check this and reply back to us.
We look forward to hearing from you.
Gearbest.com

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