Hour long hold times for assistance with phone issues. Tried online chat via my portal. Told to call a number. Called and was transferred 2 or 3 times then told to call another number. Been on hold for 45 minutes. Total time expended -1 hour 10 minutes so far. This is just one of several less than pleasant experiences with windstream/kinetics/broadview. Thinking of switching to cable, but our local provider is even worse.