Eddie W.

Do not use Instacart. Signed up for their free trial. Told that our groceries would be delivered at 3:00 p.m. At around 4:00 p.m., we called to see the status. We were told that they cancelled our order because we did not give them the code to our community gate. We do not live in a gated community. You would think they would call us for this mythical gate code. They apologized and said that we would have our groceries by 5:30 and that they spoke with the shopper. No groceries at 5:30. We called again and they told us that they spoke with the shopper and we would now have our groceries by 7:00 p.m. No groceries. We called again at 7:30 p.m. and we were told once again that they spoke with the shopper and that we would now have our groceries at 9:00 p.m. By this time we had to order pizza delivered because we were going to make dinner with the groceries that Instacart was supposed to deliver. Anyways, at 9:30 p.m., we call and cancel our free service. Who cancels a free service? They said that they would refund our money for the groceries. (Refund still hasn't happened - told by Instacart that it would be 3-5 days)

After I call to cancel our service, Instacart calls me at 9:45 p.m. to tell me that there was a problem with the order and that they would have to cancel our order.

Stay away from this company.