Member since January 2019
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I ordered my bike from Bikes Direct and took it to the bike shop to have the wheels trued. The bike shop called me and said during their evaluation, they noticed the fork dropout was pinched and asked me to contact Bikes Direct to advise on a solution. I emailed Bikes Direct and within minutes I received a reply from a representative named Larry. Larry was very prompt, courteous and professional. He was very instrumental in helping to resolve my issue. My bike is now up and running and I'm very happy with my bike. This will not be the last bike I purchase from Bikes Direct. Thank you Larry at Bikes Direct for all your hard work! I'll be contacting you guys again when I'm ready to get another bike!
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