We’re in this together! Stay safe with our COVID-19 guide

View
×

Eddie M.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Baby & Kids

Member since April 2021

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    14

Review Distribution

1 Review by Eddie

4/14/21

Bought a pair of vans skate shoes online at Softmoc. After about 1 month of light use, the soles started coming away from the shoe. As per instructions on their website, I took them to the local store at seven oaks shopping centre in Abbotsford. The store manager rejected the return and said that these shoes are not for everyday use, a claim that is not stated on either the Softmoc website, or on the Vans website. I tried contacting their "customer service" online and they said that it's normal wear and tear. These shoes are 1 month old. This is disgraceful customer support and a shameful management approach.

Tip for consumers:
Save yourself a lot of grief and shop elsewhere, they refuse to honour refunds for faulty goods.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality

Eddie hasn’t received any votes.

Eddie hasn’t received any thanks yous.

Eddie doesn’t have any fans yet.

Eddie isn’t following anybody yet.