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Eddie J.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Sports

Member since October 2020

  • Review

    1

  • First Reviews

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  • Thank Yous

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Review Distribution

1 Review by Eddie

10/28/20
I recently attempted to purchase items from this website. I found what I needed and process seemed fine, then I get an email saying my order was canceled but it doesnt state why. I reached out online through the live chat, and was told there was somerhin g wrong with my payment and to call customer service. I called them, wait time was indicated as 10 minutes... 20 minutes later I am still waiting. So then I selected option to have them call me back... no returned call. So I then said forget it and reordered what I needed. I saw afterwards that payment was pending at my bank so should be no payment issues right?... Wrong. My order was cancelled again. I got the same email. Called and still can't get anyone on the phone. Now my God-children have no gifts for their birthday. This is beyond ridiculous. First and last time customer.
erinf11
Chastity S. – Fanatics Rep
Hello Eddie. We apologize that your orders were cancelled. This is due to the billing information on the order not matching the billing information for the payment method used. You will need to call and have your information verified before you can place an order now. A Fan Protection Specialist can be reached from 8am-8pm EST 7 days a week at 1-855-222-2564. Sincerely, Karmen

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