EDDIE B.

I will never ever waste my time with this company. On the companies website it clearly stated if you get your order processed before 12/1/2020 that you would receive your order before Christmas. First it took forever just to complete the order due to the horrible website which is totally ridiculous, from what this company charges for the dolls they should be able to do much better than that. Once my create your own doll order was placed it clearly stated that none of my parts were on backorder so at this point I'm certain I'll get my order before Christmas. A week an a half goes by I'm not nervous but just curios as to when the order would ship so I contact customer service which again is a joke in itself, either hold for two hours or leave a message for a call in 220 mins. Anyway over the past two weeks I was insured by three count them three customer service agents that I would get my order by Christmas. You ask why I called and messaged on Facebook? I literally just had a bad feeling due to the lack of communication from the company. Now today 12/20 five days before Christmas I'm informed there is no way my little girl would be getting her doll before Christmas due to it being in a long shipping queue, the doll is built but we can't ship it. Basically we can't stand by our promise to get you the product before Christmas. They should have said we basically lied to get your money knowing we couldn't come through. There is no way I would have dropped 212.00 dollars on a gift for my kid if she couldn't open it on Christmas I would have came up with something else. Thanks American Girl you guys suck. I know I'm one person so my opinion isn't much in your bottom dollar but know I never and I mean never write reviews, but I could smear your name over the entire internet I would.

Thank you for absolutely nothing