I ordered a cartridge. I was told it was to ship between 1 to 4 days. 2 weeks later still not shipped. I called and was told a computer glitch but they would ship today. I asked to speak to a supervisor and have it sent over night. No one ever called back. Called back and was told out of stock but they had a few and would ship today. Not sure what the truth actually is now. Asked for it over night and again was told a supervisor would call back. No one replied back. I called again and was told it shipped and I should have gotten a tracking number. Never got and it was told it was shipped ground. I ordered elsewhere and plan on returning it should they ever ship.