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Good service but looks like the guys at the verification center are taking 5 hour naps. Why does it take more than 7 days to verify a simple paper?
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Dear Payoneer Management, I hope this message finds you well. I am writing to express my deep...
My first interaction with Payoneer: 4-16-2020, I received an email: "Your request to get payments...
Dear Ed,
Thank you very much for sharing your review. We're happy to hear that you enjoyed the customer service that you received. We also understand that you had to wait for it to be handled and apologize for that.
In most situations our support representatives are able to assist customers immediately and solve problems on the go, but some of the cases demand time-consuming investigations and coordinated work of different departments. Handling time for such cases may be extended.
We sincerely appreciate our customers' understanding on this matter. And of course we are doing our best to shorten wait times, as we strive to provide all of our customers with excellent customer service.
We are constantly working to improve and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team