I've been a member for many years, and have actually accumulated over a 1/2 million points since then. My last 2 transactions had some issues so I needed to contact their Customer Service dept. by email. FORGET IT! These people don't even have the courtesy to respond to the emails! They finally resolved 1 issue, but the only way I found out was when I saw my points returned to my account... no email. No explanation! I have currently tried to contact them several times about issue #2, but it's like they intentionally ignore me! It's not a bad site, but I hope you never have to deal with the Customer Service Dept... you will become very frustrated with them... like I am!