I ordered an item from Paul Fredrick on Dec 17th and on the P F Website, it stated that guaranteed delivery before XMAS. Today is Dec 28th and i tracked the order and there is NO Estimated delivery date. I called the PF Customer service and it was not a warm reply. All she said was she also see that there is no estimated delivery date, but she cannot do anything. She asked me to call the postal service and complaint? Very poor customer service.