E B.

I ordered Versace VE1235 eyeglasses frame using EZContactsUSA website on January 31,2017. First, I have received an automated email message from this company saying: The availability for the item has changed. The updated availability is now 15 or more business days (22 Feb - 15 Mar). I waited till February 24, but did not get my order or any order status update, so I had to contact customer service. Customer service representative told me that they are still waiting for manufacturer to ship it, and my frame will be available on March 17. I waited till March with the same result. On March 22, I had to call customer service again, but received the same standard answer that they are waiting for manufacturer to ship it. This time, I had to cancel my order because it was clear that they do not follow up on their order updates and are clueless regarding their order status, shipment dates or availability of their products. Back in January, EZContacts knew that they could not complete my order, yet they charged me the full price of the product on my credit card. I believe that taking a customer's money without the product on hand is a bad practice. They advertise many of their eyeglasses frames as if they are available to be shipped in 2-3 days or 4-5 days. In fact, 2-5 days may turn to be months or never to be available. This company mislead customers regarding their product availability. If the product is unavailable, it should not be advertised on their website or it should have a label saying: currently not available. They advertise many good-looking designers frames. In fact, high percentage of these frames is not in stock.