E B.

I normally purchase from Groupon but decided to give Living Social a try. I bought a voucher for a pressure washing service. For weeks I tried contacting the merchant to schedule an appointment, but could not get in touch with anyone. I left several messages but was never contacted. I was unable to cancel online, so had to call Living Social to request a refund. I called, waiting almost an hour to speak with a representative. The rep I spoke with, named Kieara, was completely unapologetic, unprofessional, and sounded as if she was either distracted by something or high on drugs. She essentially told me that she could not resolve my issue and left it at that. I understand that this woman must deal with a lot of unsatisfied customers, but she was so unhelpful and obviously hates her job. I will not be purchasing from Living Social again.