Earl G.

I've contacted Walmart 5 times regarding deliveries shipped with LaserShip. Today, Apr 8th LaserShip left two of my boxes on the outside of my apartment complex again. The driver didn't buzz my unit. A maintenance guy saw the driver leave my boxes and contacted me immediately. I called Walmart custormer service and was told that a supervisor would be contacting me. As of yet, I haven't heard from anyone! My complaint # is: **************.

I contacted LaserShip and the supervisor didn't bother to apologize for 4 distinct incidents that I've experienced with this LaserShip driver. He acknowledged that this is probably happening to other customers also., This is unacceptable and I will no longer order online as long as LaserShip is the carrier delivering packages!

Poor customer service has a definite negative impact on any company's bottom line, just as exemplary customer service does the opposite! This is unacceptable! As a customer, I shouldn't have to contact you multiple times for the very same issue! Apparently, my complaints aren't being taken seriously! I am very disappointed with the delivery service and also with those fulfilling the orders. My packages are shipped without the proper insulation and protection. My items were just tossed in the boxes with a couple of pieces of bubble wrap on the top. The glass wasn't wrapped and nothing separated. This did not happen in the past. Care was taken when packing shipments.

I've experienced four unbelievable incidents with the
LaserShip driver delivering packages for Walmart to my apartment complex. I
Selected one star because there's no option for 0 stars! Judging from the number
Of negative reviews regarding LaserShip, I'm not the only person experiencing
Extremely poor, below substandard deliveries and customer service!

The first outrageous incident occurred when the driver scanned
My box as delivered, but didn't deliver the box until after I contacted Wal-Mart
And the LaserShip dispatcher who placed a tracer on the box. My box was
Delivered the following day and left outside of my apartment without any
Notification. I saw the box while leaving my apartment. Apparently, the driver
Had other plans for my box!

The second unbelievable incident involved the driver buzzing
My unit to inform me that I had a delivery. I asked the driver to deliver the
Box to my unit and he stated, "No, I will leave the box downstairs or I can
Take it back to the Lasership hub." I arrived downstairs to pickup my box from
The outside, unsecured. The apartment manager said that the driver was asked to
Deliver the box to my apartment, but he ignored her and walked away!

The third ridiculous incident involved the driver giving my
Box to a resident who was courteous enough to bring it to my apartment. I reside
In a 10 storey complex. Anyone entering or leaving had access.

The fourth and final ludicrous incident occurred today, April
8,2019. The LaserShip driver did not buzz my apartment, but instead, left two
Boxes sitting outside, unsecured where visitors buzz in. The maintenance guy
Saw the driver leave the boxes and contacted me immediately.

I contacted Wal-Mart after each incident and spoke with a
Couple of reps from LaserShip, to no avail. I contacted LaserShip today and was
Told that the station manager will be calling me regarding this issue. When I
Received a return call, I said hello several times before the party on the line
Hung up and didn't call me back! I decided to call the number back and the lady
Who answered located the supervisor who called me. I tried to solicit a
Response as to why he hung up the phone during my hellos, but he clearly
Avoided the subject. I'm very aware as to why he did it, and of the systemic
Issues at LaserShip. This supervisor wasn't genuinely interested in my feedback
Or complaint. He stated, "The driver is required to deliver to my apartment if
He can gain access." Every apartment has a buzzer and intercom! This supervisor
Didn't have the courtesy to apologize for the incidents or the poor customer
Service! Again, judging from the many negative reviews, It's clear that
Management at LaserShip is very much aware of the problems and really don't
Seem to care! Outlandishly preposterous!

Customer Service Skills are learned! A company or
Organization's bottom line is definitely impacted by Exemplary Customer Service
Or the lack thereof! Don't trust your company's deliveries to a Carrier who lack
Concern for customer satisfaction! As of today, I will no longer order any
Online products from Walmart, Jet.com or any other company that utilize LaserShip
For deliveries! As a customer, I shouldn't have to constantly contact a
Business regarding the same issues. Apparently, my complaints are being ignored!
Fortunately, as customers we have choices. We can shop elsewhere!