E A.

Shown online that I needed to pay $1 for report. I did that since the site is a."us.org" site and I had thought it safe. They immediately charged my card for $18.95 and then sent a report that was worthless. It only had info on it that I had provided.
I filed a complaint with my credit card company and will do so with FTC & BBB also.

Since there isn't an option for no stars, I clicked on 1 star!

F0S*******E
Referring to my previous letter/email in reference to this deplorable transaction:
<<<The items in the packages are NOT the correct ball size. It is supposed to be a 1" ball in the packages as marked and described on the web page, but it is a 1 1/2" ball.

I originally discussed exactly what I wanted with the Order by Phone' clerk and she was very difficult to deal with since she didn't seem to understand the product.

When I received the incorrect items and I called Customer Care (Kenneth) to return them, he attempted to sell me an item which was not what I wanted. Further, he stated that the item I had rec'd was the correct one. It is obviously not. And now, I am expected to pay shipping to return the items?!?

Perhaps the wrong item was packaged by RAM Mount, but that was not my fault. That's between RAM Mounts and Factory Outlet Store. IT'S THE WRONG PART.

There seems to be a lack of understanding of how to coordinate the proper items with the customer!

I am not pleased with your handling of this situation.

BTW I could not track the items with the tracking number provided? >>>
I requested that I receive the GUARENTEED refund and the shipping cost to me, since this was obviously an error on your company's side and not due to any error on my part.
I then had to listen to a song and dance that you did not refund shipping costs since it was "not your fault".
Instead of prolonging any further transaction with your company and being additionally insulted, I advised that I would return the items for a full refund.
I did return the items, at a cost to me of $7.45 postage.
The items were received by you 6 days ago.
I was only refunded $25.09 of the purchase price of $43.64
A fee of $18.55 was deducted from my refund!?!
Exactly what is this fee for? You have the audacity to charge a 15% restocking fee AND the original shipping fee back to me, even those two items DO NOT add up to $18.55?
I believe you owe me $26.
This is undoubtedly the most disreputable company I have ever dealt with.